Draft pending legal review. Not yet the binding text.
This policy explains what personal data GIS collects through this website, why, who receives it and what rights you have. It covers the contact form and the chat assistant (NEXA) on gisholdings.com. Platform accounts in iOrderSmart have their own terms.
Who is responsible
GIS Holdings Ltd (Hong Kong) is responsible for the personal data collected through this website. For enquiries about Mexico, Soluciones Integradas G1S may also receive and handle your data as part of the same group.
Contact: sales@gisholdings.com.
What we collect
- Contact form: your name, company, email, phone or WhatsApp number, country, the type of service you need and your message.
- Chat: your name and email, the messages you exchange with the assistant, a session identifier and the page language.
- Technical data: your IP address and browser information, as recorded by our servers when you load the site or send a form or message.
Why we use it
- To reply to your request and prepare a proposal.
- To create and manage a record of your enquiry with GIS Sales and your future project.
- To protect the site and our systems from spam and abuse.
- To improve the answers of the assistant and the content of the site.
Who receives it
We use service providers acting on our behalf, for hosting and servers, email and messaging, spreadsheets and documents, and an email-validation service. The chat assistant uses artificial-intelligence language models to prepare answers. Your enquiry may also be recorded in iOrderSmart, the GIS project platform, so that a GIS representative can follow up.
We do not sell your personal data and we do not use it for third-party advertising.
Spam checks and automation
Messages sent through the form are checked automatically for spam, and the email address is verified before an enquiry is accepted. If a message is rejected by mistake, write to sales@gisholdings.com.
International transfers
GIS operates in Hong Kong, China and Mexico, and some providers are located elsewhere. Your data may therefore be processed outside your country, with safeguards appropriate to the provider.
How long we keep it
We keep enquiries for as long as needed to handle your request and the commercial relationship that may follow, and for the periods required by law. Chat conversations are kept as part of the enquiry record.
Your rights
Depending on where you live you may have the right to access, correct or delete your data, to object to or restrict its use, and to withdraw consent. In Mexico these are the ARCO rights (access, rectification, cancellation and opposition); in Hong Kong, the rights under the Personal Data (Privacy) Ordinance; in the EU and UK, the rights under the GDPR, including the right to complain to your supervisory authority.
To exercise a right, write to sales@gisholdings.com. We will reply within the period set by the applicable law.
Security and children
We apply technical and organizational measures appropriate to the data. No system is perfectly secure, so avoid sending sensitive information such as payment card numbers through the form or chat. This website is intended for business use by adults.
Changes
We may update this policy. The date at the top shows the latest version.